Shipping Policy
Key Information:
- Order Cut-Off Time: 15:00
- Order Processing: 1–2 working days (Monday – Friday)
- Shipping Time: 5–7 working days (Monday – Friday)
- Free Delivery: Available on all orders within the United Kingdom
Shipping Procedure
Once your order is placed, you will receive a confirmation email indicating that we’ve begun processing your order. Processing typically takes 1–2 working days (Monday – Friday).
After processing, your order will be dispatched, and you’ll receive an email with tracking details. Shipping time is usually around 5–7 working days (Monday – Friday).
We are pleased to offer free delivery on all orders within the United Kingdom.
Delays
You should receive your order within 6–9 working days (Monday – Friday). If your order hasn’t arrived within this timeframe, delays can occasionally occur due to peak seasons, holidays, weather, or other circumstances.
Please allow an additional 3 working days (Monday – Friday) before reaching out. If your order still hasn’t arrived after that, contact us at support@aurenlifestyle.com, and we’ll investigate the issue.
Cancellations
If you wish to cancel your order, contact us as soon as possible at support@aurenlifestyle.com. Please note that we cannot guarantee cancellations once the order has been processed.
Damaged or Incorrect Items
If you receive a product that is damaged or not as ordered, please capture images of the issue and contact us at support@aurenlifestyle.com. We will take the necessary steps to ensure you receive the correct item in good condition.