Need Help?
Frequently Asked Questions
Do you charge a fee for shipping?
Shipping is free across the United Kingdom, For more information, please refer to our Shipping Policy
How long until I get my package?
For details regarding Cut-Off Time, Processing Time, Transit Time and Total Delivery Time, please see our Shipping Policy
Do you accept returns?
Yes, Items can be returned within 30 days from the date of delivery. For conditions and instructions, please see our Return and Refund Policy
How do i request a return or exchange?
You can email us with your order number to begin the process. Clear instructions are outlined in our Return and Refund Policy
What payments methods are available?
We offer a range of secure payment methods. A full list is available on our Payment Options page.
Any question?
You can contact us by email at support@aurenlifestyle.com, by phone at, or through the contact form on our website.
Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h