Return and Refund Policy
At Auren Lifestyle, we take great care to ensure every order meets your expectations. However, we understand that sometimes a product may not be quite right. When that happens, we’re here to make the return, refund, or exchange process as straightforward as possible.
- Return Window: We accept returns made within 30 days of the delivery date.
- Return Cost: Customers are responsible for the cost of return shipping.
- Restocking Fee: No restocking fee applies
- Refund Processing: Refunds are processed within 7 days once the return has been received
- Exchanges: Available within the same 30-day return period
- Terms: This policy is subject to our Terms of Service
- Return Window: We accept returns made within 30 days of the delivery date.
- Return Cost: Customers are responsible for the cost of return shipping.
- Restocking Fee: No restocking fee applies
- Refund Processing: Refunds are processed within 7 days once the return has been received
- Exchanges: Available within the same 30-day return period
- Terms: This policy is subject to our Terms of Service
Orders can be returned within 30 days of delivery. Requests made after this period cannot be accepted.
To start your return, please email us at support@aurenlifestyle.com. Our team will guide you through the next steps
Before returning your item(s), please make sure that:
- The items haven’t been used or washed
- All original tags are still attached
- The items are packed in their original packaging
Please pack your return carefully and send it using a reliable courier service. The cost of return shipping must be covered by the customer.
Restocking Fee
We do not charge any restocking fees.
Orders can be returned within 30 days of delivery. Requests made after this period cannot be accepted.
To start your return, please email us at support@aurenlifestyle.com. Our team will guide you through the next steps
Before returning your item(s), please make sure that:
- The items haven’t been used or washed
- All original tags are still attached
- The items are packed in their original packaging
Please pack your return carefully and send it using a reliable courier service. The cost of return shipping must be covered by the customer.
Restocking Fee
We do not charge any restocking fees.
Refunds
Once we receive and inspect your returned item(s), your refund will be issued to the original payment method. This process usually takes up to 7 days.
Exchanges
If you’d like to exchange an item, please contact us at support@aurenlifestyle.com with the details of the item you wish to exchange. Exchanges can be made within 30 days of delivery, as long as the item is unused, unworn, and has all original tags attached. Our team will provide clear instructions to complete the exchange.
Refunds
Once we receive and inspect your returned item(s), your refund will be issued to the original payment method. This process usually takes up to 7 days.
Exchanges
If you’d like to exchange an item, please contact us at support@aurenlifestyle.com with the details of the item you wish to exchange. Exchanges can be made within 30 days of delivery, as long as the item is unused, unworn, and has all original tags attached. Our team will provide clear instructions to complete the exchange.
Cancellations
If you’d like to cancel your order, please contact us right away at support@aurenlifestyle.com. Please keep in mind that once your parcel has been dispatched, cancellations are no longer possible
Damaged or Incorrect Items
If you receive an item that’s damaged or different from what you ordered, please contact us right away at support@aurenlifestyle.com and include clear photos of the issue. Our team will review your case promptly and arrange for the correct item or a suitable replacement.
Cancellations
If you’d like to cancel your order, please contact us right away at support@aurenlifestyle.com. Please keep in mind that once your parcel has been dispatched, cancellations are no longer possible
Damaged or Incorrect Items
If you receive an item that’s damaged or different from what you ordered, please contact us right away at support@aurenlifestyle.com and include clear photos of the issue. Our team will review your case promptly and arrange for the correct item or a suitable replacement.
For any enquiries, please use the contact details below. Our team will get back to you soon.
Customer Services Hours:
Monday to Friday: 9:00-17:00
Email: support@aurenlifestyle.com
Phone:
Contact Form: Click Here
Auren Lifestyle is owned and operated by FINE BRANDS LTDS, a company based in the United Kingdom.
Company Number: 16752404